3 hours and 42 minutes
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That's what Delta tells me the wait time is for an agent.
No call back option was offered.
Get this - I had a flight leaving Lima for NY on Friday, coming back to Lima the following Friday. A few days ago I attempted to change it to a Saturday departure. At the end of that transaction, it said there was a problem and I should try again later. But somehow the original reservation went 'poof' and disappeared. Now when I enter the confirmation code it says reservation not found.
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There was a chat option that took about the same amount of time. It was better since I could have the phone sit there silently and wait for the noise of a text arriving. With the phone it would have been almost 4 hours of hold music with a ‘your call is important to us’ message every minute.
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There was a chat option that took about the same amount of time. It was better since I could have the phone sit there silently and wait for the noise of a text arriving. With the phone it would have been almost 4 hours of hold music with a ‘your call is important to us’ message every minute.
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There was a chat option that took about the same amount of time. It was better since I could have the phone sit there silently and wait for the noise of a text arriving. With the phone it would have been almost 4 hours of hold music with a ‘your call is important to us’ message every minute.
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Until Skype as discontinued I had it made - calls on hold were made out from Skype so I just left it on while I not only made other business calls on my phone, but accomplished other business.
I'll never forget the credit card company wait when during the hold time, I showered, went shopping, made dinner and came home to find the same music playing.
If you can manage to use a regular other phone productively while you wait (provided they give you an approximate hold time), it's not a problem.
I take that back. If you're calling a company which only responds to you on your home phone (which they recognise you by), it can be catastrophic. (Thinking of our West Penn Power electrical company). I needed to reach them to change the expiration date on the credit card they billed me by.
By the fourth month of getting expanding bills.
including interest, I finally got through. Still PO-ed.And it's SO infuriating when they have a voice mail set up that gives you several tiers of optional extensions none of which applies to your issue!
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@jon-nyc said in 3 hours and 42 minutes:
almost 4 hours of hold music with a ‘your call is important to us’ message every minute.
That is easily the worst thing about waiting on hold!!
How you got everything squared away!!
And it's not only their pretense of caring (and thanking you for you alleged patience), but their ALWAYS claiming call volume just happens to be extra high that day!
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And it's not only their pretense of caring (and thanking you for you alleged patience), but their ALWAYS claiming call volume just happens to be extra high that day!
said in 3 hours and 42 minutes:
And it's not only their pretense of caring (and thanking you for you alleged patience), but their ALWAYS claiming call volume just happens to be extra high that day!
OK, here's another circumstance invented in hell: when you finally get a CS person on the line (with faulty English) only to be disconnected and unable to get back to them because of the call center's incapability.
Not only do you have start all over with the wait, but your complex issue has to be explained from scratch (not infrequently RIGHT when you were on the verge of resolving your problem!)
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said in 3 hours and 42 minutes:
And it's not only their pretense of caring (and thanking you for you alleged patience), but their ALWAYS claiming call volume just happens to be extra high that day!
OK, here's another circumstance invented in hell: when you finally get a CS person on the line (with faulty English) only to be disconnected and unable to get back to them because of the call center's incapability.
Not only do you have start all over with the wait, but your complex issue has to be explained from scratch (not infrequently RIGHT when you were on the verge of resolving your problem!)
said in 3 hours and 42 minutes:
said in 3 hours and 42 minutes:
And it's not only their pretense of caring (and thanking you for you alleged patience), but their ALWAYS claiming call volume just happens to be extra high that day!
OK, here's another circumstance invented in hell: when you finally get a CS person on the line (with faulty English) only to be disconnected and unable to get back to them because of the call center's incapability of making outgoing calls.
Not only do you have start all over with the wait, but your complex issue has to be explained from scratch (not infrequently RIGHT when you were on the verge of resolving your problem!)
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So Delta screwed me. I had originally paid around 1300 for the ticket. The day I changed it, they were going to charge me another 400.
Because a few days (5) had passed before I contacted them, the new itinerary AND the old itinerary were going to be about 2600, they wouldn't budge despite it being their fault.
So I told them to credit me the original 1300 and bought a ticket on United.
Yeah, I'm pretty pissed.
