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  4. 3 hours and 42 minutes

3 hours and 42 minutes

Scheduled Pinned Locked Moved Off Key - General Discussion
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  • J Online
    J Online
    jon-nyc
    wrote last edited by jon-nyc
    #1

    That's what Delta tells me the wait time is for an agent.

    No call back option was offered.

    Get this - I had a flight leaving Lima for NY on Friday, coming back to Lima the following Friday. A few days ago I attempted to change it to a Saturday departure. At the end of that transaction, it said there was a problem and I should try again later. But somehow the original reservation went 'poof' and disappeared. Now when I enter the confirmation code it says reservation not found.

    ShiroKuroS 1 Reply Last reply
    • J jon-nyc

      That's what Delta tells me the wait time is for an agent.

      No call back option was offered.

      Get this - I had a flight leaving Lima for NY on Friday, coming back to Lima the following Friday. A few days ago I attempted to change it to a Saturday departure. At the end of that transaction, it said there was a problem and I should try again later. But somehow the original reservation went 'poof' and disappeared. Now when I enter the confirmation code it says reservation not found.

      ShiroKuroS Online
      ShiroKuroS Online
      ShiroKuro
      wrote last edited by
      #2

      @jon-nyc OH NO!!! I'm so sorry!!!

      Airline customer service is the absolute worst.

      Good luck!!!

      1 Reply Last reply
      • JodiJ Online
        JodiJ Online
        Jodi
        wrote last edited by
        #3

        Omg. That’s awful. 🙁

        1 Reply Last reply
        • JodiJ Online
          JodiJ Online
          Jodi
          wrote last edited by
          #4

          I don’t suppose airlines offer the little chat box to help in a situation like this.

          1 Reply Last reply
          • AdagioMA Offline
            AdagioMA Offline
            AdagioM
            wrote last edited by
            #5

            Oh good heavens. Did you finally get someone on the phone?

            1 Reply Last reply
            • J Online
              J Online
              jon-nyc
              wrote last edited by
              #6

              There was a chat option that took about the same amount of time. It was better since I could have the phone sit there silently and wait for the noise of a text arriving. With the phone it would have been almost 4 hours of hold music with a ‘your call is important to us’ message every minute.

              AdagioMA ShiroKuroS 2 Replies Last reply
              • J jon-nyc

                There was a chat option that took about the same amount of time. It was better since I could have the phone sit there silently and wait for the noise of a text arriving. With the phone it would have been almost 4 hours of hold music with a ‘your call is important to us’ message every minute.

                AdagioMA Offline
                AdagioMA Offline
                AdagioM
                wrote last edited by
                #7

                @jon-nyc Did you get what you needed? I hope so!

                1 Reply Last reply
                • J jon-nyc

                  There was a chat option that took about the same amount of time. It was better since I could have the phone sit there silently and wait for the noise of a text arriving. With the phone it would have been almost 4 hours of hold music with a ‘your call is important to us’ message every minute.

                  ShiroKuroS Online
                  ShiroKuroS Online
                  ShiroKuro
                  wrote last edited by
                  #8

                  @jon-nyc said in 3 hours and 42 minutes:

                  almost 4 hours of hold music with a ‘your call is important to us’ message every minute.

                  That is easily the worst thing about waiting on hold!!

                  How you got everything squared away!!

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