So I made the mistake of thinking that closing my Spectrum account would be quicker if I did it over the phone. Oh boy. They put me through to their account retention dept. Bastards. It all started out fine and I thought I was just speaking with someone who would take my directive, tell me what I owed, and close my account. What a spiel she went through. It was insulting. She seemed to forget that I had already switched providers and was only interesting in ending my relation with them. After 3 or 4 times of telling her I was in no way interested in what she had to offer I said, in a well-raised voice (I was fed up) that I'd go to my local office and hung up. The clerk at the local office actually sympathized with me. Apparently Spectrum has been hemorrhaging customers. I looked it up when I got home...
Spectrum lost 172,000 internet subscribers in the second quarter of 2026. This follows a loss of 120,000 internet subscribers in the first quarter of 2026.
Can't say I'm all that surprised.