<?xml version="1.0" encoding="UTF-8"?><rss xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:atom="http://www.w3.org/2005/Atom" version="2.0"><channel><title><![CDATA[Real customer service isn't dead yet]]></title><description><![CDATA[<p dir="auto">We remodeled our bathrooms back in 2008.  The "hall bath" (vs the en suite in the primary bedroom) has Danze plumbing fixtures.  We started to have a pipe thumping problem in the Danze tub/shower valve in that bathroom when another faucet in the house is turned off; I noticed it when I turned off the vanity faucet in the same bath.</p>
<p dir="auto">When I pulled the handle and escutcheon off and diddled with the shutoffs that are built into the valve, the cold water side was leaking a little.  And some black rubbery bits came out of the spout when I turned the water on.  Looks like the stops are failing and need to be replaced.   Figured that out thanks to a commenter on Amazon who was trying to find the right replacement parts for his pipe thumping problem.</p>
<p dir="auto"><img src="https://i.postimg.cc/V6FkMMwp/20260727-210924.jpg" alt="alt text" class=" img-fluid img-markdown" /></p>
<p dir="auto">I have all the documentation from the original install, including the parts diagram with replacement part numbers for the various components.  A lot of the part numbers changed after Danze was acquired by Gerber some years ago. I couldn't find a direct match for the Check Valve Set in question when I did my own searches, and Claude and DuckDuckGo's AI bots tried to help but I wasn't confident they were giving me accurate part numbers so I could order something.</p>
<p dir="auto">I called Gerber  this morning and a very nice CS lady (not AI) listened to my story, asked a few questions, and processed an order to send me replacement stops under warranty.  Gerber didn't even require a copy of the original purchase receipt (which I have).  Took less than 10 minutes and I'm pretty sure I'll get the parts I need.  She said 5 to 7 days for the order to get here.</p>
<p dir="auto">Now off to look for out not-too-frequently-used metric socket set I'll need next week to get the old leaky stops replaced and the new ones in...</p>
]]></description><link>https://wtf.coffee-room.com/topic/3911/real-customer-service-isn-t-dead-yet</link><generator>RSS for Node</generator><lastBuildDate>Tue, 28 Jul 2026 22:17:18 GMT</lastBuildDate><atom:link href="https://wtf.coffee-room.com/topic/3911.rss" rel="self" type="application/rss+xml"/><pubDate>Tue, 28 Jul 2026 15:07:30 GMT</pubDate><ttl>60</ttl><item><title><![CDATA[Reply to Real customer service isn't dead yet on Tue, 28 Jul 2026 17:19:35 GMT]]></title><description><![CDATA[<p dir="auto">Just got a UPS update...the parts arrive tomorrow...woot!</p>
]]></description><link>https://wtf.coffee-room.com/post/27461</link><guid isPermaLink="true">https://wtf.coffee-room.com/post/27461</guid><dc:creator><![CDATA[wtg]]></dc:creator><pubDate>Tue, 28 Jul 2026 17:19:35 GMT</pubDate></item></channel></rss>